Consumer-Centred Health Care:
Strategies for Implementing Transformational Reform

 

NATIONAL CONFERENCE 21/22 MARCH 2011 MELBOURNE ANGLISS CONFERENCE CENTRE   

 
 


DAY ONE - Monday 21 March 2011


8.30am REGISTRATION

9.15am Welcome and Opening Remarks

9.30am Strategies for Transformational Health Reform: Introduction to the Conference Agenda

Introduction to working processes
Introduction to key initiatives
 

9.45am The Consumer Experience of Health Reform: Snapshots and Work to be Done

Professor Kerry Bennett, Australian Community Centre for Diabetes VIC
Sharon Lawn, Chronic Condition Management and Self-Management, Flinders University SA
 

Ronald Hicks, Manager Information Management and Research, NSW
Hope Alexander, Consumer and Trainer, WA
 
 
10.30am Keynote Addresses:  Siegried Drews, Web2Care

Consumer-Directed Tools for Self-Management of Care -
 

 

11.00am MORNING TEA

11.30am Concurrent Sessions
 
 
 

Session 1A:  Overview


Process vs Person-Centred Health Models

Ronald Hicks, NSW

Facilitating consumer participation in health care: dispelling myths and making it happen
Brenda Happell, Institute for Health and Social Science Research CQ University, QLD

 

Session 1B:  Consumer Tools for Self-Management

Web2Care Workshop
Siegried Drews, VIC

Session 1C:  Technology for Consumer Choice and Direction

Enhancing consumer choice through use of video phone technology
Debbie Kralik, Royal District Nursing Service, SA

Interactive technology  for musculoskeletal patients
Philip Gabel, University of Sunshine Coast, QLD

 

12.45pm LUNCH 

1.30pm Concurrent Sessions
 
 
  Session 2B: Structures for Health Innovation - Medicare Locals and Primary Health Care Organisations

Medicare Locals and Consumer-Centred Health Care
Karen Hale-Robertson and Jane Sanders, General Practice Queensland, QLD

Innovation in Medicare Locals
Vern Hughes, Social Enterprise Partnerships, VIC

Session 2A: Evaluating Consumer-Centred Outcomes

Improving Patient Experience: Challenges and Ways Forward
Michael Greco, Client-Focussed Evaluations Program, QLD

Routine Matters: Measuring and Achieving Meaningful Outcomes Together
Craig Veitch, Royal Rehabilitation Centre, NSW

 

Session 2C: Progress towards Person-Controlled  Electronic Health Records

Individual Electronic Health Records, Capricornia Division of General Practice
Liz Keen, QLD


2.45pm AFTERNOON TEA

 
3.15pm

Plenary Session

National Campaign for Consumer-Centred and Consumer-Directed Care

Goals, Targets, Organisation, Processes
 


 
3.45pm Concurrent Sessions
 
     
 

Session 3A: Consumer Organisation and Capacities

Health Literacy
Hope Alexander, WA

Self-Directed Services - Models for Local Service Provision
Ro Roberts, Victoria University, VIC

Consumer Education in Drug Use
Dr Yolande Lucire, NSW

Session 3B: Innovation Case Studies

Preventative Care in General Practice
Oliver Frank, University of Adelaide, SA

Diabetes and Diversity in Western Melbourne
Kerry Bennett, Australian Community Centre for Diabetes, VIC 
 

Session 3C: Childbirth, Child and Family Health - Consumer-Centred Models

Maternity Care

Leslie Arnott and Kerreen Reiger, Childbirth Australia, VIC

Consumer Participation in Child and Family Health Services
Aimee Hesson, Family and Community Health Research Group, UWS, NSW


5.00pm CLOSE

7.00pm INFORMAL DINNER 
 

DAY TWO - Tuesday 22 March 2010


8.45am REGISTRATION

9.15am Implementation: Challenges, Impediments and Solutions

Three participants
 

9.30am Plenary Session

Placing Consumers at the Centre of Health Reform Strategies

 


10.30am MORNING TEA

11.00am Concurrent Sessions
 
 

Session 4A: Strategies for Placing Consumers at the Centre of Medicare Locals and Primary Health Care Organisations

Workshop

Session 4B: Strategies for Direct Funding of Consumers



Workshop

Session 4C: Strategies for Enhanced Accountability and Performance Disclosure


Workshop


12.45pm LUNCH

1.30pm

Plenary Session

National Campaign for Consumer-Centred and Consumer-Directed Care

Goals, Targets, Organisation, Processes
 

2.00pm Concurrent Sessions
 
 
 
Session 5A: Consumer Organisation and Voice
 

 Workshop

Session 5B: Consumer Tools for Self-Management
 

Workshop

Session 5C: Influencing the Political Agenda
 

Workshop


3.00pm  
Final Plenary Strategies for Implementation  

 

3.30pm AFTERNOON TEA and CLOSE

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